Know which accounts need you — before they ask.

Your CSMs are managing 50+ accounts each. The ones that churn are the ones nobody saw coming.

CoChat gives your support and success teams AI agents that score health, triage tickets, and keep your knowledge base current — across every account, automatically.

AI Assistants that Move the Needle

These aren’t “AI ideas.” These are assistants you can turn on in minutes, tied to the systems your team already runs on.

  • Customer Health Scoring
  • Ticket Triage
  • Knowledge Base Updates
  • Feedback Synthesis

Combines product usage from PostHog, billing health from Stripe, and support ticket volume into a composite health score per account. Alerts your CSMs when accounts show risk signals.

Proactive customer success instead of reactive firefighting. Stop losing accounts you could have saved with a single check-in call.

Connects: PostHog · Stripe · Intercom · Slack

Incoming support tickets automatically classified by urgency, category, and expertise needed. Routed to the right team member with context and suggested responses.

Faster first-response times. Critical issues never sit in a general queue. Your team handles escalations first, not last.

Connects: Intercom · Slack

Your agent monitors support conversations for recurring questions not covered in documentation. Drafts new help articles and flags outdated content for review.

Self-healing documentation that improves with every support interaction. Ticket volume drops because customers find answers themselves.

Connects: Intercom · WordPress · Slack

Aggregates customer feedback from support channels, social media, and meeting notes. Categorizes by theme, tracks sentiment trends, and surfaces the top feature requests.

Product teams hear the real voice of the customer without reading thousands of messages. Decisions backed by patterns, not anecdotes.

Connects: Intercom · X · Circleback · Slack

What teams are automating right now

Real workflows running on CoChat, from competitive intel to client reporting to community support.

SLA Compliance Monitor

Tracks response and resolution times against SLA commitments. Alerts managers when tickets approach breach. Never miss an SLA again.

Industry News Digest

Monitor RSS feeds, news sites, and social media for relevant industry updates. Get a daily or weekly brief with only the stories that matter to you.

Automated FAQ Bot

Monitors support channels for common questions and provides instant, accurate answers based on documentation. 40–60% of routine queries handled instantly.

Lead Research & Enrichment

When a new lead enters your pipeline, automatically research their company, find recent news, and draft a personalized outreach message.

Customer Review Aggregator

Monitors product reviews across platforms, categorizes feedback by theme and sentiment, and alerts on negative review spikes.

GitHub Issue Triage

When new issues are filed, automatically read the report, check against known bugs, assign priority and labels, and draft an initial response.

Works with the tools you already use

Effortlessly connect with the apps you use daily. Streamline your workflow and enhance productivity with powerful MCP integrations.

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Runs when you want. Reacts when it matters.

Six ways to trigger your automations. From simple schedules to real-time event reactions.

Write a Prompt

Describe the task in natural language. “Check our competitor’s pricing page and compare it to ours. Alert me if anything changes.” Your AI understands context, uses tools, and reasons through the task.

Pick a trigger

Run it on a schedule, on an interval, when a webhook fires, when an RSS feed updates, when a webpage changes, or when someone messages in Slack or Discord.

Review the results

Output goes wherever you want — a chat in CoChat, an email, a Slack message, or all three. Your AI works in the background. You stay in the loop.

Advanced security & client isolation

If you’re handling sensitive data, you need more than a clever demo. CoChat is built to run agents safely across a team. Every tool call is proxied, logged, and constrained.

  • No shell access — code runs in isolated containers
  • Browser automation in ephemeral VMs on Fly.io
  • All tool calls proxied through MCP with audit logging
  • 5-minute execution timeout prevents runaway agents
  • Concurrency guards prevent duplicate execution
  • Tenant-isolated data — your data never touches other accounts

Your success team’s AI workspace. Stop doing AI alone.